Terms & Conditions

It is important that you and all members of the travelling party are aware of the following terms & conditions as they may relate all or in part to the bookings held by World Travel Connections (“we” or us”) on your behalf. If you are making bookings on behalf of a couple or a group we will be happy to provide you with more than one copy of these terms and conditions and associated documents if requested.

All reservations have been booked under the terms & conditions laid down by the airlines and tour wholesalers. Please pay particular attention to the clauses covering amendments and cancellations as detailed in their brochure. We will receive a commission from travel providers for booking their services.  In addition, we may charge fees for the services provided to you.  Our Schedule of Professional Fees (“Fees Schedule”) is attached for your information.  You agree to pay these fees by instructing us to provide any of the services mentioned.  For the avoidance of doubt, if you ask us to plan your itinerary but then do not proceed to book any arrangements for which we have received instructions, you agree to pay to us the relevant Itinerary Planning fee as set out in the Fees Schedule.

Quoted Prices

All prices quoted in your confirmation letter are correct at the time of writing. Prices may fluctuate depending on bank rates or exchange rates (if applicable) and are not guaranteed until full payment has been made. Deposits merely hold the reservations and do not guarantee prices.

Taxes & Levies Imposed

Various countries, states, towns and airports around the world and in Australia impose a variety of Security, Airport & Departure Taxes. Where applicable and possible these have been included in the cost of the airline ticket and are shown in the relevant tax boxes. There may be some variations in final costs depending on exchange rate fluctuation and the number of taxes imposed at time of ticketing. Any additional costs or taxes that occur such as departure taxes payable at airports in cash will be the responsibility of the traveller.

Deposits

If you we have engaged in excessive amount of work on your behalf decide not to proceed with our services prior to payment of the deposit, you must pay us for all services provided by us a service fee equating to $220.00 per person but not more than $880.00 in total.

By paying a deposit, you and any parities travelling with you agree to World Travel Connections Terms and Conditions. If you or any members of your travelling party cancel your/their travel arrangements after the deposit is paid, you/they acknowledge and agree that the deposit will be paid to us, and authorise us to withdraw your/their deposit from our trust account.    Additional cancellation fees are set out in the Fees Schedule.  The amount of the deposit and the cancellation fees are a genuine and reasonable pre-estimate of our service fees and lost commission and not a penalty.  You must also pay any cancellation fees owing to third party service providers.

Passport

Passports are required for all international travel. Passports must have a minimum of 6 months validity from the date of scheduled return to Australia. Travel documents and airline tickets must exactly match the name and spelling as appears in the passport. Additionally, for security reasons some airlines may require all details as they appear in the passport prior to ticketing. Please ensure that you advise your consultant of the correct details at the time of booking. We will need to sight your passport before any documents can be released and we will not be liable for any incorrect information given to us nor for any re-issue fees imposed by the airline or tour wholesaler should re-issue of documentation be required.

If travelling on any passport other than Australian you must inform us immediately as it may be necessary to obtain a re-entry visa into Australia or visa for other countries. Whilst we offer full assistance it is the responsibility of each traveller to ensure that they have full and correct documentation to undertake their journey

Travellers Checks  –   Travelex

We are able to assist you with Travellers Cheques in all major currencies as well as a wide range of foreign currency cash.  By simply prearranging some cash prior to your departure you will save both time and money when you arrive at the country you are visiting. Your consultant will be happy to arrange this for you. Please allow at least 7 working days prior to departure for orders to be processed. A nominal service fee may be applicable.

 Special Requests

If you have any special requests i.e  smoking or non-smoking seats, aisle or window seats, special dietary requests , airport assistance or hotel room type every attempt will be made by us to accommodate your request but as we are not the ultimate service provider we are not in a position  to be able to guarantee the request.

Visa Requirements

Australian Passport holders require a visa to enter some countries. Some countries allow for a “visa free” stay for tourism purposes. If you are travelling on business this does not always apply. Also, if you or members of your travelling party have a recorded criminal offence entry may be denied.  Please speak with your travel consultant about this.

Some consulates charge visa fees and we reserve the right to charge a service fee to cover courier fees and the like should we obtain this documentation on your behalf. Issuance of visa is not the responsibility of your travel agent and we cannot be held responsible should you be unable to obtain the correct visa to undertake your journey.

Deportation for non-issuance or incorrect visa is at the traveller’s expense. Although many countries have visa free entry for tourists for specified lengths of stay entry to that country is still a port of entry decision.

If you plan to undertake independent travel whilst in Europe or elsewhere our consultants are more than happy to check the itinerary and the various countries you may visit and advise what visa are required for the Itinerary Planning fee specified in the Fees Schedule.

Payment Options

All prices are based on payment by cash or cheque. Cheques will not be accepted for travel within 7 working days of travel. Cheques will also not be accepted when payment is made within 7 days of the due date shown on the invoice. Credit card payments may also be accepted however costs may vary dependant on the airline or tour operator used. If you intend to pay by credit card to obtain reward points it is essential that we are informed at the time of booking what type of credit card you wish to use so that we can ensure that the airline or tour wholesaler accepts this type of card as form of payment.  Additional charges for using credit cards and international bank transfers are set out in the Fees Schedule.

The final page of this document has a “Credit Card Charge Authority Form” please complete the details and return it to your consultant as soon as possible. Reference is also made to the section that advises that credit card details may also be passed on to the airline or tour wholesaler to process the charge. A processing fee may be charged if the airline or tour wholesaler does not accept credit cards as payment. Similarly, the airline or tour wholesaler may also charge a processing fee. Your consultant will advise you of this.

Frequent Flyer Programs

Most airlines offer Frequent Flyer Reward Programs – if you are not a member of any of these programs we are happy to discuss your options and of course the benefits with you.

Similarly, if you are a member of any Frequent Flyer program please ensure that your consultant is aware of this immediately so that the necessary steps can be taken to ensure that you earn the rewards. As a safeguard it is also advisable to keep all your boarding passes so that you can verify this against your Points Summary after travel has been completed.

NB: Frequent Flyer points are not always available on special fares with some airlines

Theatre, Special Event & Show Tickets

We are able to book a range of theatre, show and sporting event tickets for you at your destination. Pre-booking ensures your seats and pre-payment ensures that you don’t have to stand in long queues in the hope that you may get a ticket. Ask your consultant for details on what is on and when….we are happy to assist you in any way possible with this.

Travel Insurance

Your holiday safety and enjoyment is important to us and we support the Australian Governments recommendation that all people travelling to an overseas destination or domestically take out travel insurance. Therefore in providing you with the total cost for your travel arrangements we have included a quote for travel insurance.

To help you identify which is the most suitable policy for you we have included a copy of our brochure. It is important to read this brochure carefully and to take note of the cover and exclusions as they may relate to your particular circumstances.

If you have any pre-existing medical conditions (as listed in the brochure) then cover for this may need approval by the insurer. If you need cover for a pre-existing medical condition that requires approval by the insurer, we are able to provide you with the Medical Assessment Form for completion and return to us.

Please note that in providing you with this quote for insurance we have not taken into account your personal objectives, financial situation or needs.  Before deciding to purchase any of the travel insurance policies we offer you should read the Product Disclosure Statement (PDS) and policy wording.

If you have taken out a travel insurance policy other than through us or believe you have adequate cover from a credit card policy we will require details of the insurance cover that you hold. If you decline the offer to purchase travel insurance you and others in your party will be required to sign an Indemnity Form before travel documents will be released. Additionally a fee will apply should you make a claim through us on a travel insurance policy that is not issued by us or/and should additional work be required to process a claim. The fee structure is outlined in the Fees Schedule.

Dept. of Foreign Affairs & Trade Warnings

For reasons of political unrest, acts of war or terrorism or natural disasters in certain parts of the world the Australian Government in conjunction with various other worldwide bodies may decide to issue a Government Advisory warning to Australian passport holders not to travel to that country. In these instances whilst travel to some countries is not advisable and some clauses of the travel insurance coverage may not be affective we appreciate that some clients may still need to travel to those areas. Whilst we are prepared to make these bookings on our clients’ behalf we do so without responsibility or liability.

Should you wish to check with the Department of Foreign Affairs their email address is: www.dfat.gov.au/. There is also another service provided to Australian travellers where you are able to register your personal details i.e. passport numbers, contact details in Australia and the countries you will be visiting. These details are automatically passed on to the relevant Embassies of the countries you will be visiting. Simply register via the website: www.orao.dfat.gov.au to utilise this service.

Travellers Health Advice

Some areas of the world have special vaccination and health requirements. We recommend that you contact your nearest Travellers Medical Centre who are specialists in this field. Your local doctor may not have access to the most recent World Health Organisation notices. If you are unable to undertake travel because you do not meet the health requirements we will not be liable for any extra costs that may be incurred.

I contacted world travel connections at 6pm
On a Saturday night desperate for a flight as mine had just been canceled. I used messenger and had a flight booked within 20mins. Efficient and polite and above and beyond! Thank you

Kate Wagnitz (Nov 2020)

Thank you so much to Nicolas who has worked very hard to secure my daughter who was studying in the UK a flight back to Sydney after the government reduced the cap and Emirates cancelled her 2 flights. He provided great service, worked to understand my daughter’s requirements and secured a flight that met her needs at all times providing timely feedback, sometimes late into the evening. Thoroughly recommend and will use again when travel becomes an option.

Bronwyn Boakes (Jan 2021)

Leaving this feedback on behalf of my mother, who just landed in Sydney after 5x cancelled flights over numerous months, and difficulty returning back to Australia from Europe:
Would highly recommend Nicolas, he was prompt, quick to respond, empathetic about my situation and did a fantastic job at getting me home. He replied regardless of time difference, and went out of his way to check in with me. He considered my financial circumstances, my location and what would be most realistic and possible for me, when trying to coordinate flights. I truly believe that without Nicolas’ assistance, I would still be stuck overseas. Very grateful, and would recommend to anyone currently trying to get home to Australia.
Thank you Nicolas. Adriana

Kristina Kika (Dec 2020)

Nicolas helped me return from London to Perth during the covid-19 crisis.
His quick response and first class communication was amazing.
He was able to book a last minute flight at short notice.
I thoroughly recommend his service to anyone considering travel in these difficult times and in the future.
Thank you again Nicolas
Cheers Rich

Rich Lawton (Dec 2020)

World Travel Connections is a big mind champion and the best travel agent. They managed to assist myself and my son to reach Australia during this difficult times of the pandemic and l am compelled to write this recommendation simply because Nicolas does such an amazing work, quick to respond to any questions and even flexible on time. We booked both our flights and a hotel room for our layover connection with them and all these events went smoothly. WTC is the way to go.

Tendai Chageza (Dec 2020)

I was stranded in the UK for 4 Months away from family and work.
After 4 flight cancelations my wife was put in touch with Nic at world travel connections. Within 24 hours he had me on a flight back to Australia from the UK and now I am on day 4 of hotel quarantine.
I cannot thank Nic enough for what he did for me and would definitely use them again!
Unbelievable service as I had absolutely no problem connecting to my other 2 flight from the UK.
Thank you so much for getting me home world travel connections.
Regards
Stephen Chadwick

Stephen Chadwick (Dec 2020)

TI was having no luck getting return flights during Covid from Sydney to be with a terminally ill parent in the UK. Within minutes of contacting Nicolas he was empathetic of my predicament and before you knew it he had comprehensively and patiently explored all options. His knowledge is second to none and the care I was shown from start to finish was exemplary. I would and have recommend World Travel Connections to anyone. Thank you Nicolas.

Richard Huddleston (Nov 2020)

Nicolas from Travel Solutions, has been great sorting out flights for my Wife and I to travel from Ireland all the way back home to Australia. We highly recommend Nicolas if anyone is needing Flights back to Australia. we just landed Yesterday, isolation in Sydney for 14 days then onto Melbourne
Cant Thank Nicolas enough 👍😃

Chloe Harrison Ryan (Nov 2020)

Absolutely would recommend Nic. Had been stuck in Southern Africa for a few months and within a week had managed to find flights back into Australia including stop over accomodation and ongoing flights once in Aus.
Was available at odd hours and most importantly kept us in the loop along the whole process whilst checking in along the the actual trip. Amazing service and a really friendly attitude.
Excellent

Tapiwa Davinci Ndlovu (Nov 2020)

My wife was stranded overseas for 8 months. Found out about World Travel Connections and asked Nicolas if he could help. He found a flight, was available any time to answer questions and now my wife is back in Australia! Nicolas certainly goes above and beyond expectations. Many thanks Nicolas!

Nicholas Gan (Nov 2020)

Wow. True hero’s during this madness. What seemed like an impossible task was handled perfectly well. Nicolas moved mountains and now my fiancé is about to land in Sydney from India. Thank you team!

Ruth Ryan (Nov 2020)

I really want say thank you to Nicolas. My parents tickets booked from another agent were canceled four times and they cannot find suitable tickets at moment because there are a lots of restrictions for personal reasons. I found Nicolas from Facebook and he sorted the tickets for my parents less then 10 hours. He is so warmhearted and work very hard. He even thoughtfully book the wheelchairs and language assistance for my parents. My parents and I are very appreciate all you did, Nicolas! I want to say thank to you and your company again and when my parents come back Sydney next week, I will share the successful case here. 🙏

Shirley Wang (Nov 2020)