FAQ’s

Frequently Asked Questions

GENERAL
What kinds of trips are offered?

Solaris provides a wide variety of adventure options ranging from week long getaways or quick weekend trips. Our adventures can include rock climbing, hiking, camping, rafting , mt. biking, as well as many others. Look through the website at the many travel adventures that are waiting for you. You may also contact Solaris via the Contact Us link above if you don’t see a trip on the website that you would like to take. If enough interest is garnered, Solaris will cater a trip exactly for you and/or your group.

Do I need travel insurance?

Travel insurance is compulsory for all Intrepid travelers and should be taken out at the time of booking. At a minimum, your travel insurance must provide cover against personal accident, death, medical expenses, emergency repatriation and personal liability, with a minimum coverage of US$200,000. We also strongly recommend it covers cancellation, curtailment and loss of luggage and personal effects. You must provide proof of your travel insurance on the first day of your trip; you will not be able to join the trip without it. If you obtain travel insurance through us you acknowledge that you are satisfied with the level of insurance we have arranged.

How much will my holiday cost?

This one is the million-dollar question. There are some great little deals available because the price of your ticket is always based on the date you leave the country, not on the dates you travel thereafter. For instance – if you look at April, the price drops dramatically mid-month (and this is the case for other months also). So if you are flexible, ask us how we can cut the cost for you.

Can I opt out of certain activities if I want to?

Absolutely. If there are included or optional activities that you don’t wish to participate in, you can do your own thing instead. The exception to this is when we are trekking or travelling from one destination to the next. Please note that if you choose to opt out of an included activity, no reimbursement can be made by us.

Do you offer a discount for children?

We offer discounts for children for most tourist services published on our website. The discount depends on the age of the child and on the type of service being offered. Please see our Booking Information for details. If children of a certain age are prohibited from a particular tour or activity, it will be stated in the package details. Please contact us if you have other questions about travelling with children.

TRIP SPECIFIC
What should I do if I miss my flight?

If you miss your flight, you should immediately notify the airline so that you are not considered a “no show.” The airline can assist you with re-booking on the next available flight. If there is a mechanical problem, delay, canceled flight or missed connection, most airlines will attempt to rebook you on the next available flight at no charge, however, there is no requirement for them to do so at no cost. To help prevent missing your flight, make sure to check your flight status to see if departure times or gates have changed and make sure you have sufficient time between connections.

What about Local Customs and Culture?

Some countries, especially in the Middle East and Asia, dress more conservatively than we do. You shouldn’t wear shorts or sleveless tops in these places, so ensure you have some other forms of clothing packed in your bag. It is also handy to have a long-sleeved top packed in your daypack – places like St Peters Cathedral in Rome require you to cover your arms when entering the building. You don’t want to miss out on the opportunity to see such fabulous places just because you don’t have the right top with you!

Are airport transfers included?

Most of our adventures do not include airport transfers and so we recommend you arrange a taxi on arrival (this is the most economical and efficient way of getting you to your hotel). If you would prefer a pre-arranged transfer these are usually available at an additional cost – please contact us for more information.

How much money should I carry?

Carry just enough money to cover your expenses. Call your bank and let them know you which foreign country you will be using your ATM card. Otherwise, the bank’s theft prevention service may cancel the card thinking it’s been stolen. Also, carry traveler’s checks in the event you don’t have enough local currency to buy something and you can’t use your ATM card. Not all businesses are equipped to take them.

INVITATIONS, CREDITS AND GIFT CARDS
How do I invite a friend to become a member?

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How and when do I receive credit for inviting a friend?

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Is there a limit to the amount of credit I can have?

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I contacted world travel connections at 6pm
On a Saturday night desperate for a flight as mine had just been canceled. I used messenger and had a flight booked within 20mins. Efficient and polite and above and beyond! Thank you

Kate Wagnitz (Nov 2020)

Thank you so much to Nicolas who has worked very hard to secure my daughter who was studying in the UK a flight back to Sydney after the government reduced the cap and Emirates cancelled her 2 flights. He provided great service, worked to understand my daughter’s requirements and secured a flight that met her needs at all times providing timely feedback, sometimes late into the evening. Thoroughly recommend and will use again when travel becomes an option.

Bronwyn Boakes (Jan 2021)

Leaving this feedback on behalf of my mother, who just landed in Sydney after 5x cancelled flights over numerous months, and difficulty returning back to Australia from Europe:
Would highly recommend Nicolas, he was prompt, quick to respond, empathetic about my situation and did a fantastic job at getting me home. He replied regardless of time difference, and went out of his way to check in with me. He considered my financial circumstances, my location and what would be most realistic and possible for me, when trying to coordinate flights. I truly believe that without Nicolas’ assistance, I would still be stuck overseas. Very grateful, and would recommend to anyone currently trying to get home to Australia.
Thank you Nicolas. Adriana

Kristina Kika (Dec 2020)

Nicolas helped me return from London to Perth during the covid-19 crisis.
His quick response and first class communication was amazing.
He was able to book a last minute flight at short notice.
I thoroughly recommend his service to anyone considering travel in these difficult times and in the future.
Thank you again Nicolas
Cheers Rich

Rich Lawton (Dec 2020)

World Travel Connections is a big mind champion and the best travel agent. They managed to assist myself and my son to reach Australia during this difficult times of the pandemic and l am compelled to write this recommendation simply because Nicolas does such an amazing work, quick to respond to any questions and even flexible on time. We booked both our flights and a hotel room for our layover connection with them and all these events went smoothly. WTC is the way to go.

Tendai Chageza (Dec 2020)

I was stranded in the UK for 4 Months away from family and work.
After 4 flight cancelations my wife was put in touch with Nic at world travel connections. Within 24 hours he had me on a flight back to Australia from the UK and now I am on day 4 of hotel quarantine.
I cannot thank Nic enough for what he did for me and would definitely use them again!
Unbelievable service as I had absolutely no problem connecting to my other 2 flight from the UK.
Thank you so much for getting me home world travel connections.
Regards
Stephen Chadwick

Stephen Chadwick (Dec 2020)

TI was having no luck getting return flights during Covid from Sydney to be with a terminally ill parent in the UK. Within minutes of contacting Nicolas he was empathetic of my predicament and before you knew it he had comprehensively and patiently explored all options. His knowledge is second to none and the care I was shown from start to finish was exemplary. I would and have recommend World Travel Connections to anyone. Thank you Nicolas.

Richard Huddleston (Nov 2020)

Nicolas from Travel Solutions, has been great sorting out flights for my Wife and I to travel from Ireland all the way back home to Australia. We highly recommend Nicolas if anyone is needing Flights back to Australia. we just landed Yesterday, isolation in Sydney for 14 days then onto Melbourne
Cant Thank Nicolas enough 👍😃

Chloe Harrison Ryan (Nov 2020)

Absolutely would recommend Nic. Had been stuck in Southern Africa for a few months and within a week had managed to find flights back into Australia including stop over accomodation and ongoing flights once in Aus.
Was available at odd hours and most importantly kept us in the loop along the whole process whilst checking in along the the actual trip. Amazing service and a really friendly attitude.
Excellent

Tapiwa Davinci Ndlovu (Nov 2020)

My wife was stranded overseas for 8 months. Found out about World Travel Connections and asked Nicolas if he could help. He found a flight, was available any time to answer questions and now my wife is back in Australia! Nicolas certainly goes above and beyond expectations. Many thanks Nicolas!

Nicholas Gan (Nov 2020)

Wow. True hero’s during this madness. What seemed like an impossible task was handled perfectly well. Nicolas moved mountains and now my fiancé is about to land in Sydney from India. Thank you team!

Ruth Ryan (Nov 2020)

I really want say thank you to Nicolas. My parents tickets booked from another agent were canceled four times and they cannot find suitable tickets at moment because there are a lots of restrictions for personal reasons. I found Nicolas from Facebook and he sorted the tickets for my parents less then 10 hours. He is so warmhearted and work very hard. He even thoughtfully book the wheelchairs and language assistance for my parents. My parents and I are very appreciate all you did, Nicolas! I want to say thank to you and your company again and when my parents come back Sydney next week, I will share the successful case here. 🙏

Shirley Wang (Nov 2020)

Phone: (02) 9949 8366
Fax: (02) 9949 8367
2092 Sydney, Australia
Suite 2/53 Ethel Street