Terms & Conditions

It is important that you and all members of the travelling party are aware of the following terms & conditions as they may relate all or in part to the bookings held by World Travel Connections (“we” or us”) on your behalf. If you are making bookings on behalf of a couple or a group we will be happy to provide you with more than one copy of these terms and conditions and associated documents if requested.

All reservations have been booked under the terms & conditions laid down by the airlines and tour wholesalers. Please pay particular attention to the clauses covering amendments and cancellations as detailed in their brochure. We will receive a commission from travel providers for booking their services.  In addition, we may charge fees for the services provided to you.  Our Schedule of Professional Fees (“Fees Schedule”) is attached for your information.  You agree to pay these fees by instructing us to provide any of the services mentioned.  For the avoidance of doubt, if you ask us to plan your itinerary but then do not proceed to book any arrangements for which we have received instructions, you agree to pay to us the relevant Itinerary Planning fee as set out in the Fees Schedule.

Quoted Prices

All prices quoted in your confirmation letter are correct at the time of writing. Prices may fluctuate depending on bank rates or exchange rates (if applicable) and are not guaranteed until full payment has been made. Deposits merely hold the reservations and do not guarantee prices.

Taxes & Levies Imposed

Various countries, states, towns and airports around the world and in Australia impose a variety of Security, Airport & Departure Taxes. Where applicable and possible these have been included in the cost of the airline ticket and are shown in the relevant tax boxes. There may be some variations in final costs depending on exchange rate fluctuation and the number of taxes imposed at time of ticketing. Any additional costs or taxes that occur such as departure taxes payable at airports in cash will be the responsibility of the traveller.

Deposits

If you we have engaged in excessive amount of work on your behalf decide not to proceed with our services prior to payment of the deposit, you must pay us for all services provided by us a service fee equating to $220.00 per person but not more than $880.00 in total.

By paying a deposit, you and any parities travelling with you agree to World Travel Connections Terms and Conditions. If you or any members of your travelling party cancel your/their travel arrangements after the deposit is paid, you/they acknowledge and agree that the deposit will be paid to us, and authorise us to withdraw your/their deposit from our trust account.    Additional cancellation fees are set out in the Fees Schedule.  The amount of the deposit and the cancellation fees are a genuine and reasonable pre-estimate of our service fees and lost commission and not a penalty.  You must also pay any cancellation fees owing to third party service providers.

Passport

Passports are required for all international travel. Passports must have a minimum of 6 months validity from the date of scheduled return to Australia. Travel documents and airline tickets must exactly match the name and spelling as appears in the passport. Additionally, for security reasons some airlines may require all details as they appear in the passport prior to ticketing. Please ensure that you advise your consultant of the correct details at the time of booking. We will need to sight your passport before any documents can be released and we will not be liable for any incorrect information given to us nor for any re-issue fees imposed by the airline or tour wholesaler should re-issue of documentation be required.

If travelling on any passport other than Australian you must inform us immediately as it may be necessary to obtain a re-entry visa into Australia or visa for other countries. Whilst we offer full assistance it is the responsibility of each traveller to ensure that they have full and correct documentation to undertake their journey

Travellers Checks  –   Travelex

We are able to assist you with Travellers Cheques in all major currencies as well as a wide range of foreign currency cash.  By simply prearranging some cash prior to your departure you will save both time and money when you arrive at the country you are visiting. Your consultant will be happy to arrange this for you. Please allow at least 7 working days prior to departure for orders to be processed. A nominal service fee may be applicable.

 Special Requests

If you have any special requests i.e  smoking or non-smoking seats, aisle or window seats, special dietary requests , airport assistance or hotel room type every attempt will be made by us to accommodate your request but as we are not the ultimate service provider we are not in a position  to be able to guarantee the request.

Visa Requirements

Australian Passport holders require a visa to enter some countries. Some countries allow for a “visa free” stay for tourism purposes. If you are travelling on business this does not always apply. Also, if you or members of your travelling party have a recorded criminal offence entry may be denied.  Please speak with your travel consultant about this.

Some consulates charge visa fees and we reserve the right to charge a service fee to cover courier fees and the like should we obtain this documentation on your behalf. Issuance of visa is not the responsibility of your travel agent and we cannot be held responsible should you be unable to obtain the correct visa to undertake your journey.

Deportation for non-issuance or incorrect visa is at the traveller’s expense. Although many countries have visa free entry for tourists for specified lengths of stay entry to that country is still a port of entry decision.

If you plan to undertake independent travel whilst in Europe or elsewhere our consultants are more than happy to check the itinerary and the various countries you may visit and advise what visa are required for the Itinerary Planning fee specified in the Fees Schedule.

Payment Options

All prices are based on payment by cash or cheque. Cheques will not be accepted for travel within 7 working days of travel. Cheques will also not be accepted when payment is made within 7 days of the due date shown on the invoice. Credit card payments may also be accepted however costs may vary dependant on the airline or tour operator used. If you intend to pay by credit card to obtain reward points it is essential that we are informed at the time of booking what type of credit card you wish to use so that we can ensure that the airline or tour wholesaler accepts this type of card as form of payment.  Additional charges for using credit cards and international bank transfers are set out in the Fees Schedule.

The final page of this document has a “Credit Card Charge Authority Form” please complete the details and return it to your consultant as soon as possible. Reference is also made to the section that advises that credit card details may also be passed on to the airline or tour wholesaler to process the charge. A processing fee may be charged if the airline or tour wholesaler does not accept credit cards as payment. Similarly, the airline or tour wholesaler may also charge a processing fee. Your consultant will advise you of this.

Frequent Flyer Programs

Most airlines offer Frequent Flyer Reward Programs – if you are not a member of any of these programs we are happy to discuss your options and of course the benefits with you.

Similarly, if you are a member of any Frequent Flyer program please ensure that your consultant is aware of this immediately so that the necessary steps can be taken to ensure that you earn the rewards. As a safeguard it is also advisable to keep all your boarding passes so that you can verify this against your Points Summary after travel has been completed.

NB: Frequent Flyer points are not always available on special fares with some airlines

Theatre, Special Event & Show Tickets

We are able to book a range of theatre, show and sporting event tickets for you at your destination. Pre-booking ensures your seats and pre-payment ensures that you don’t have to stand in long queues in the hope that you may get a ticket. Ask your consultant for details on what is on and when….we are happy to assist you in any way possible with this.

Travel Insurance

Your holiday safety and enjoyment is important to us and we support the Australian Governments recommendation that all people travelling to an overseas destination or domestically take out travel insurance. Therefore in providing you with the total cost for your travel arrangements we have included a quote for travel insurance.

To help you identify which is the most suitable policy for you we have included a copy of our brochure. It is important to read this brochure carefully and to take note of the cover and exclusions as they may relate to your particular circumstances.

If you have any pre-existing medical conditions (as listed in the brochure) then cover for this may need approval by the insurer. If you need cover for a pre-existing medical condition that requires approval by the insurer, we are able to provide you with the Medical Assessment Form for completion and return to us.

Please note that in providing you with this quote for insurance we have not taken into account your personal objectives, financial situation or needs.  Before deciding to purchase any of the travel insurance policies we offer you should read the Product Disclosure Statement (PDS) and policy wording.

If you have taken out a travel insurance policy other than through us or believe you have adequate cover from a credit card policy we will require details of the insurance cover that you hold. If you decline the offer to purchase travel insurance you and others in your party will be required to sign an Indemnity Form before travel documents will be released. Additionally a fee will apply should you make a claim through us on a travel insurance policy that is not issued by us or/and should additional work be required to process a claim. The fee structure is outlined in the Fees Schedule.

Dept. of Foreign Affairs & Trade Warnings

For reasons of political unrest, acts of war or terrorism or natural disasters in certain parts of the world the Australian Government in conjunction with various other worldwide bodies may decide to issue a Government Advisory warning to Australian passport holders not to travel to that country. In these instances whilst travel to some countries is not advisable and some clauses of the travel insurance coverage may not be affective we appreciate that some clients may still need to travel to those areas. Whilst we are prepared to make these bookings on our clients’ behalf we do so without responsibility or liability.

Should you wish to check with the Department of Foreign Affairs their email address is: www.dfat.gov.au/. There is also another service provided to Australian travellers where you are able to register your personal details i.e. passport numbers, contact details in Australia and the countries you will be visiting. These details are automatically passed on to the relevant Embassies of the countries you will be visiting. Simply register via the website: www.orao.dfat.gov.au to utilise this service.

Travellers Health Advice

Some areas of the world have special vaccination and health requirements. We recommend that you contact your nearest Travellers Medical Centre who are specialists in this field. Your local doctor may not have access to the most recent World Health Organisation notices. If you are unable to undertake travel because you do not meet the health requirements we will not be liable for any extra costs that may be incurred.

I have organised my travel with World Travel Connections for over 10 years now. It has always been very easy. Staff are pleasant and prompt in responding to any queries. My wife and I organised recently an anniversary trip. Nicolas and Janet at World Travel Connections made it so easy. There knowledges thoroughly helped us. We wish to thank them once again for putting together such wonderful trip together. I recommend this agency to anyone wanting personalised service. We even had a free taxi to take us to the airport and take us back home.

John & Debora

Nicolas and the team at World Travel Connections offer a prestige travel agency service.
Their meticulous attention to detail, extensive industry knowledge and connections, excellent customer service and pleasant manner in all their dealings makes it always a pleasure to deal with.

Highly recommend

Bernadette & Ray

Yes we are back. Everything went well. The car transports in Brisbane and Phuket were all on time and drivers very courteous. Le Meridien was an excellent resort and we appreciated being out of the maddening crowd (Patong). Although we did go to Patong on several days for cheaper food/meals. Breakfast at Le Meriden was buffet and first class Plenty of security so felt completely at ease at the resort plus the benefits of the pools and exclusive use of beach. Rooms and room service could not be faulted. Singapore Swissotel likewise was excellent. Buffet breakfast first class. Rooms and room service excellent. Plenty to see and do but 3 days not enough time to do Singapore justice.

Although a little tired the experience was 5 star.

Joan and Roy

Thank you for your professional and efficient handling of numerous, difficult and complicated travel arrangements for me (including unusual routes through Europe, Asia and Middle East) – all went extremely well! However, thank you more so, for your exceptional kindness and care when your assistance was needed urgently and ‘out of hours’. This was much appreciated, especially as I was travelling on my own. Looking forward to the next one! Thank you!

LMO

To the Customers and New Travellers,

I have arranged my travel through World Travel Connections for about 10 years now as a frequent traveller.  The firm, run by Nicolas Delacharlerie and…, has always provided me with the best travel options, the best access to deals and promotions and most importantly ready access by email or phone wherever I am in the world.  They certainly have their customer’s interest at heart.  They are a pleasure to sit down and discuss plans in a friendly yet professional capacity. They will continue to have my business because of their professionalism and caring nature.

Christopher

On behalf of Natalie Maree Caruana, Emmah Caruana, Sarah Caruana and I we would like to thank Nicolas and Janet of World Travel Connections. Amazing personal service, unique destinations, no place he wasn’t totally accross and his flexibility and compassion given our personal circumstances was and is amazing. He personally drove us to the airport. We could not recommend any other travel agent. A new friend for life. Thanks again Nicolas.

Natalie & Robert

Nicolas we loved it! You put together a great package. Savanna Private Game Reserve in Sabi Sands was probably the benchmark in the safari lodge space but Chobe & Xugana Island were also very good. Savanna really succeeds in limiting the number of Jeeps at wildlife sightings so it greatly maximises the experience. They are also more prepared to go off road rather than stick to recognised tracks. Great stuff when chasing a pack of wild dogs after Impala & a Waterbuck. We saw all the Big Five by the end of the first full day but not limited to static viewing—- really active sightings sometimes.  Vic Falls are amazing!! As was Table Mountain.  The Blue Train was also well worth doing. All transfers by the two main businesses were exceptionally professional & informative. Small planes,mud/grass runways, dingy pickup etc in the Delta was all very different!

Finishing it off at Trou aux Biches in Mauritius was just what we needed after all of the above.

Highly recommended the whole thing.

Regards,

Nick and Janelle 

“I have had a fantastic holiday both with Scenic tours and my trip around UK visiting friends. The river cruise was excellent but pretty full on…. go… go…. go !! No rest for the wicked !!  Company ,food ,tours, staff,all excellent. No complaints !”.

Marion Heap

“I have used World Travel Connections happily for over a decade.  All requests have been met and in many cases exceeded my expectations.  Nicolas has handled all situations both here and when we required his help overseas with precision and professionalism”.

Luella

Hi Nicolas

Thank you so much for arranging our Europe trip this year. Everything ran smoothly and we had an amazing time. We want you to know how much we appreciated your great customer service through the planning and during the trip itself. We look forward to the day we can do another trip like this and you’ll be the first one we call!

Kind regards, JP and N

Thank you for taking such fabulous care of my family on our recent overseas trip. You demonstrated considerable ingenuity in sourcing tricky and urgent flight arrangements. You went above and beyond to ensure our family had a positive travel experience and I felt completely supported knowing that you were always just a phone call or email away. We look forward to travelling with you again.

Warm regards, Gaby

Hi Nicolas, We are back!

Thank you for your superb organisation. Everything was terrific.

Jacqueline & Family